However, it seems to have stopped since a few days ago. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. . Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Networking and WiFi. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. Apple Mail not working over home broadband, everything else is OK in Networking and WiFi yesterday; Virgin media web email account not working in Email yesterday; My modem keeps making a whining noise in Networking and WiFi yesterday; Intermittent buffering (Twitch / Youtube etc) in Speed yesterdayI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Login in the the Virgin Media online account and try the to enable websafe. Web safe provides ultimate protection when using the internet. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Regards. Manage Your Account. Networking and WiFi. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Hi chg194 . Manage Your Account. To fix this you’ll need to log in to your router and change a few settings. While I was thinking to call again, suddenly it worked the next day morning. QuickStart, set up and connections. Not good enough. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). Account - Mobile. Also, that you're using the Virgin Media DNS servers (they are 194. Here you’ll find all the help you need for Virgin Media related problems and issues. Try both Mac and Windows. Changing Virgin Media Web Safe Settings on a Mobil. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. 67. Web safe provides ultimate protection when using the internet. 168. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. 0 Kudos Reply. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. QuickStart, set up and connections. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. It’s important you choose a passcode that’s different to the one you use to unlock your device. Joining in. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. im currently using an iPhone X pro. com, @ntlworld. My Virgin Media App. Virgin Phone Switchover. Hi . Manage Your Account. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. 4. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. QuickStart, set up and connections. 1 for Families |. 'Frustrating' The firm operates several email services including @virginmedia. 4. Have turned setting off and. . Mobile Your Account. This was working for me until about August. websafe page unable to load. Change the Wi-Fi Router Channel. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Stay safe online. Hi, my child safe is not working and indeed my AS isn't Virgin. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Reply. . How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. BTW is there a reason why you are access the old site page for Web Safe?. " This has been the same for 3 days now. It is showing as switched on but nothing is being blocked. View Apps > Web Safe > manage your Web Safe settings - takes me. Recently it stopped working (4 weeks ago). Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Broadband deals;Hi, Thanks for your reply, unfortunately this didn't work. Ok, this is getting annoying now. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Any website unsuitable for children is blocked by default. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. SpeedSign in to My Virgin Media a. Child safe is not working. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. Tuning in. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. If it was a scam, they will be able to help and protect you from falling victim to fraud. no resolution and i even phoned up yesterday. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. I have reset the hub, checked the connections and followed the help promts. Security matters. For a single one, you may be able to get an exemption. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. 1. So I requested a password reset. Direct from Virgins help pages. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. uk, which will give you a rough idea on if it's a single ISP in the UK that's. 4. Cheers, Reece -. Changing network settings to use any Public DNS should re-gain full access for the device. If your Virgin Mobile is connected to your home broadband, you can browse protected. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. com (connection reset error). e. I have port 21 set up as a forward in my Hub 4. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb safe provides ultimate protection when using the internet. Regards. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Open any browser and, in the address bar, type Virgin Media IP address — 192. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. on 26-08-2022 16:41. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. ”. See where this Helpful Answer was posted. Learn more Have I. . 0. Virgin Media Community. Subscribe to this message's RSS feed. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. For Child Safe to work the device must be use Virgin Media's DNS. We would like to show you a description here but the site won’t allow us. Sign in . One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Browse Virgin Media Virgin Media Community. The disaster is that i have called the customer services for. Security matters. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. AS Name. 8. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. Virgin media web email account not working. timn48. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Child Safe not working. com Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week ago Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Hub 3. 1 for Families | Cloudflare. Sorry that your web safe is not working on a particular site. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Joining in. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. on 27-08-2023 09:39. 100). Virgin Media Community. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I was in. Here you’ll find all the help you need for Virgin Media related problems and issues. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 168. Child safe not working. I'm a Very. QuickStart, set up and connections. Forum; Apps. Have issues using VM Wi-Fi - 3 different laptops with different browsers and phone. Child safe is not working. 8. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Account - Cable. Yes, you are right, technically Virgin Media could apply any "other" traffic management. We would like to show you a description here but the site won’t allow us. on 06-04-2023 07:40. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. Because this blocking is occurring at the network level, it doesn’t rely. Please help. SpeedWe would like to show you a description here but the site won’t allow us. on 06-03-2023 16:05. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. The Virgin Media blocking method. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. I have enabled child safe and even added some explicit sites to the deny list on the account page, however these sites are not blocked and are still accessible. Account - Cable. Thank you so much for your post to our community forums and welcome back to the team, it's great to have you here. comIf you are new to Virgin Media, the Child Safe content filter is usually enabled and this does block the most VPNs. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. 1. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Kain_W. Log in to your Virgin Media account using your email address and password. Open an internet browser and type in the Virgin Media IP address: 192. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. Security matters. 100 and 194. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Child safe won’t click on in Security matters Tuesday; Installed Web Safe on Mac. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. not very safe!! nobile Posts: 574 Forumite. Please change them. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. I am sorry to hear you have been unable to make any changes to web safe. Welcome to the community and thanks for taking the time to post your issue on the forums. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. . Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I tried to check the AS name as advised on the forum , here is what I found. Options. Stay safe online. These tools can be installed across all devices, including mobile phones, computers and consoles. 1. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term!Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. After that, it’s just £3 per month (or £30 a year). 1 for Families |. 1. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. 1. 222. - 5388473. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. on 01-10-2022 16:28. Not able to access websafe_setting page (able to go to update_profile page). Connect to the router with a LAN cable. And apollo's likewise sounds helpful, but I never get an 'install the web app' option from clicking the link provided (and then the one suggested from there), so that's. And as you needed to choose whether to switch Web Safe. Please can you advise. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Many thanks. Tried switching off and on, pin hole reset. My Virgin Media App. Account settings. Log in to your Virgin Media account using your email address and password. Subscribe to this message's RSS feed. Networking and WiFi. Virgin Media: Web Safe. - 5380668. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. Thanks for taking the time to contact us via the Community. . Click the big on/off icon to connect. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. 168. 168. Virgin Media and you have confirmed Child Safe is on. Speed I’m losing the will to live. Networking and WiFi. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. I'm very sorry for the issue you're having with Child Safe. However no idea of how long that might take. icon on the upper-left edge of your screen. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Good luck. on 06-04-2023 07:40. in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. Hi chg194 . Regards Paul. Apply the Public DNS to the computer / device / your own Router i. My Virgin Media. Go to Account settings, then Account details b. For £12. Problems in the last 24 hours. 2. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. Thank you for your post. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. 4. We would like to show you a description here but the site won’t allow us. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Virus Safe - Enabled. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. My Virgin Media App. Account - Mobile. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. After that, it’s just £3 per month (or £30 a year). It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Thank you for the help. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. No bank or credit card details are required for the trial. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. same issue for me as well, seems to be a wider issue than they think it is. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". net. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. My Virgin Media App. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 168. Email address. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. 2. timn48. Navigate to the My Apps tab and select Web Safe from the menu. Yes still not working. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. We would like to show you a description here but the site won’t allow us. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Toggle the button next to Child Safe option to turn it Off. 168. "There's a broadband issue in . Hi 用心棒. Options. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. any suggestions pls? works fine on old win 10 laptop and mobile devices, so not a signal issue. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. TAlmontaser. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. 222 and 208. Excludes broadband faults and broadband network outages. We created Web Safe for our customers to make browsing safety a no-brainer. Hi Travis, Since last Monday, the child/web safe has stopped again. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. com -u username:password. For Android: Settings >> Connections >> More connection settings >> Private DNS. 1. If the problem persist post back here to have issue flagged to the forum team. 8. What is it in the private PMs that is being said and fixing the problem?!! I don’t understand why this happening. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Help forum. 9. Virgin Media Mail operates several email domains, including @virginmedia. I'm having the exact same issue. Account - Mobile. It has previously said that all emails were "safe and secure". What to do if Virgin Media Web Safe isn't working. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. I used to enable it for many years. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. I added it to the 'allowed websites' list, and it's working fine. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 100). Virgin Phone Switchover. It’s easy to turn on. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. SpeedWeb safe provides ultimate protection when using the internet. FYI Web Safe only works if Virgin Media's DNS is being used. e. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Account - Cable. on 03-11-2022 16:13. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Please enter your email. Reconnect your VPN if necessary. Go to My Apps. 3. Child safe is switched on but has stopped blocking adult sites (it used to). Networking and WiFi. ct Mark as Helpful Answer. Open Advanced settings. 1. Phone. . This problem has been running for over 2 months now. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. All the domains I tried work fine on Virgin Media. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. None of which worked. Tested it out today via a simple Google search. Account - Cable. 0 Kudos Reply.